We Heard The Requirement
The earlier material over-focused on Labels24. This evaluation is rebuilt around the wider 3J customer-intelligence and customer-operations requirement.
3J Is The Centre
Management needs a customer-focused view across the business, not another system centred only on one website or representative monitoring.
Labels24 + Fast Labels
These are practical first digital workflows that demonstrate lead, quote, artwork, proof, order, reorder and follow-up visibility.
Done For You
Untapped AI carries the build and coordinates technical details with Nathan. The wider team is only needed for two focused working sessions and the handover.
Tailored To 3J's Actual Business
The evaluation reflects the wider customer, product and fulfilment model visible across 3J, not only a single label website.
Multiple Commercial Segments
Pharmacies, retailers, manufacturers, FMCG, logistics, warehousing, industrial customers and smaller businesses.
More Than Labels
Custom labels, packaging, pharmacy products, POS consumables, till rolls, shelf strips, printing and branding.
Stock + Custom Journeys
Stock orders, repeat orders, custom quotes, artwork and proof jobs, production handovers, delivery and service queries.
One Customer View
Website and shop, quote forms, email, WhatsApp, phone, assigned representatives and in-person interactions.
The 3J Opportunity
Turn existing commercial history into prioritised customer and product actions.
See Who Is Slipping
Active, slipping, dormant, reactivated, high-value and high-potential customer views.
Know Who Is Due
Identify customers approaching or missing their usual purchasing window.
Find Basket Gaps
See what each customer buys, what relevant products are missing and why the suggestion is credible.
Prioritise Rep Action
Give each representative a focused list of who to contact, why and what to discuss.
What The Evaluation Will Demonstrate
A working experience, not another abstract software proposal.
Customer Intelligence
- Customer purchase and activity history.
- Active, slipping, dormant and reactivated segments.
- Expected reorder and missed-order windows.
- Product baskets, product gaps and suggested next products.
- High-value and high-potential account priorities.
Customer Operations
- Enquiry, quote, follow-up and order visibility.
- Tasks and ownership at important handovers.
- Customer-service and delivery-query routing.
- Controlled WhatsApp and conversation-agent examples.
- Human handover with complete customer context.
Role-Based Views
Each user sees the information and actions relevant to their responsibility.
Whole-Business View
- Customer health and opportunity.
- Slipping and dormant accounts.
- Reorder and product-gap visibility.
- Follow-through by team, territory and channel.
My Customers + Actions
- Who to contact today and why.
- Reorders, open quotes and follow-ups.
- Customer history and product context.
- Suggested next products and tasks.
Integration Readiness
- Source mapping and import status.
- Data-quality and duplicate exceptions.
- Permissions and workflow controls.
- Evaluation versus production boundaries.
Labels24 And Fast Labels Workflows
The first digital channels make the customer-operations model tangible without narrowing the system to one website.
Guided Custom-Label Journey
- Shopify, website, email or WhatsApp enquiry.
- Guided label specification and artwork intake.
- Human quote and design handover.
- Digital proof reminder and approval status.
- Order, delivery and repeat-order follow-up.
Enquiry And Reorder Journey
- Enquiry or repeat-order request captured.
- Customer and purchase history identified where available.
- Product, quantity, timing and artwork recorded.
- Quote or representative task created.
- Follow-up, order and delivery visibility.
Data And Platform Architecture
Existing systems remain stable while a controlled sample is evaluated.
| System | Evaluation Role |
|---|---|
| Sage/Pastel | Historical customer, product, invoice, order and sales source, subject to validation. |
| CRM workspace | Customer record, ownership, task, pipeline, dashboard and visibility layer. |
| Skynamo / SkyMOX / Scanmo | Optional representative, route, visit, call or order context where feasible. |
| Labels24 / Fast Labels / Shopify | Digital customer, enquiry and order workflows feeding the customer view. |
| WhatsApp / Email | Demonstration and later approved communication channels; no live sends without approval. |
| AI features | Qualification, summaries and suggested actions over approved data; production terms confirmed separately. |
The 30-Day Complimentary Evaluation
Untapped AI prepares the workspace, imports the agreed sample and guides the team to a clear decision.
Prepare
Safe synthetic workspace, NDA, owners, approved sample and no live outreach.
Session One
Confirm questions, fields, definitions, ownership and first channel workflows.
Build + Map
Untapped AI imports the agreed sample, maps history and prepares the role views.
Session Two
Validate findings, customer logic, product opportunities and workflow handovers.
Handover
Guided review, user access, evidence, limitations and a proceed-or-stop decision.
Minimal Client Effort
The offer is designed around the team's existing capacity constraints.
Setup And Delivery
- Workspace configuration and safe demo data.
- Agreed initial CRM/data import at no charge.
- Source mapping and evaluation logic.
- Role views and first channel workflows.
- Relevant CRM and AI evaluation features.
- Documentation, findings and handover.
Focused Decisions And Access
- Authorise the evaluation.
- Nominate Nathan or another technical contact.
- Select two working-session times and the handover time.
- Approve a small controlled data sample under NDA.
- Provide representative Sage/Pastel and ownership/category fields.
- Nominate management and representative reviewers.
Evaluation Controls
The low-burden offer is protected by clear operational boundaries.
Sandbox First
Synthetic data first, followed only by a small approved real-data sample under NDA.
No Live Sends
No email, SMS, WhatsApp, invoice, workflow or agent is activated without written approval.
Parallel Operation
Current systems continue running and remain untouched throughout the evaluation.
Traceable Outputs
Customer classifications and suggestions must trace back to approved data and agreed rules.
Role Controls
Management, representatives and technical users receive appropriately scoped views.
Separate Expansion
Medinox remains an optional, separately partitioned future lane and is not included in confirmed 3J totals.
Proceed Or Stop After Proof
The handover creates a clear evidence-based decision, not an automatic commitment.
Agree Production Explicitly
Confirm the production scope, integrations, support, timing, AI usage and commercial terms before anything is activated.
Stop With No Obligation
The evaluation ends after the review. There is no automatic subscription, implementation commitment or live activation.